"Touchscreen damaged by detached pen – warranty request"

[Florien1]

I’m experiencing an issue with my HP laptop, which I purchased about six months ago and is still under warranty.

On the side of the laptop, there is a pen that attaches magnetically. Unfortunately, this magnetic connection is not strong enough in practice, causing the pen to come loose frequently. Recently, this happened again when I closed my laptop and placed it in its protective case (a sturdy case specifically designed to prevent damage).

Afterwards, I discovered that the pen had gotten caught between the screen and the keyboard when I closed the device. This has resulted in a visible crack in the touchscreen. I would like to emphasize that I always handle my device with great care, and this incident occurred entirely outside of my control. The laptop was stored properly in a protective case, and there was no impact or drop involved.

Since this issue seems to be caused by a design flaw or weak pen attachment, I hope it can be covered under the warranty terms. I would appreciate your guidance on how best to resolve this.

Thank you in advance for your assistance.

[zoey7886]

@Florien1, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

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