slow computer performance. Downloaded support assistant but it will not start up.

[iamgreek]

slow computer performance. Downloaded support assistant but it will not start up.

[VikramTheGreat]

Hi @iamgreek,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. Sorry to hear your HP ENVY 34" All-in-One is running slowly, and that HP Support Assistant won't start. Let's go through a few steps to address both the performance issue and get Support Assistant working:

Step 1: Fix HP Support Assistant

Let’s get that working first—it’s useful for diagnostics and updates.

Try Reinstalling HP Support Assistant:

1. Uninstall the current version:
   • Go to Settings > Apps > Installed Apps.
   • Find HP Support Assistant, click Uninstall.
      
2. Download the latest version:
   • Visit the official HP page: HP Support Assistant | HP® Support.
   • Download and install it.
   • Restart your PC and try launching it again.

Step 2: Improve System Performance

✅ Check Startup Programs

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Go to the Startup tab.
3. Disable unnecessary apps (right-click > Disable).

✅ Run Disk Cleanup

1. Press Win + S, type Disk Cleanup, and open it.
2. Select your system drive (usually C:).
3. Check all boxes (especially Temporary files, System files) and click OK.

✅ Check for Windows Updates

• Go to Settings > Windows Update and install all available updates.

✅ Run System File Checker

1. Open Command Prompt as Administrator.
2. Type: sfc /scannow
3. Press Enter and wait for it to complete.

Optional: Run HP Hardware Diagnostics

1. Restart your PC and press Esc repeatedly, then F2.
2. Run a System Test or Component Test (especially memory and storage).

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support