some kyes are not working in my laptop

[kaushik1984]

some kyes are not working in my laptop

[Garp_senchau]

@kaushik1984, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Quick Check: External USB Keyboard

Plug in an external keyboard (USB or Bluetooth).

If all keys work there, then the issue is likely with your laptop’s physical keyboard.

Reboot and Try BIOS/Startup Menu

Restart your laptop and press Esc or F10 repeatedly at startup to open the BIOS menu.

Try pressing the non-working keys in that menu.

If keys don't work in BIOS, it's a hardware issue (not software).

If It's a Software/Driver Issue

Uninstall & Reinstall Keyboard Driver

Right-click Start > Device Manager

Expand Keyboards

Right-click your keyboard > Uninstall device

Restart your PC — Windows will reinstall the driver automatically.

Update the BIOS and Drivers

Go to HP's support page for your model:
Official HP® Drivers and Software Download | HP® Support

Install the latest BIOS update

Install the keyboard driver or firmware updates, if available

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[kaushik1984]

some keys are not working , during boot. after booting the computer kyes are working fine.

[Garp_senchau]

Hey @kaushik1984,

Thank you for your response

Could you please let me know which specific keys you're trying to use before the system boots? On HP laptops, typically only certain keys like F8 or Esc are functional during boot for accessing BIOS or boot options.

Let me know which keys you're trying to use, and I'll be happy to assist you further.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,