touchpad not working sometimes it work but now it stops completely

[sunil119]

please help me

[zoey7886]

@sunil119, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your touchpad issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Let’s go through some basic troubleshooting steps for your HP Pavilion x360:

1. Restart Your PC – A simple restart can often resolve minor glitches.
2. Check for Windows Updates – Go to Settings > Windows Update and install any pending updates.
3. Update Drivers – Open Device Manager, expand relevant categories (e.g., Display Adapters, Audio), right-click the device, and select Update driver.
4. Run HP Support Assistant – If installed, use it to check for driver updates and hardware diagnostics.
5. Perform Hardware Diagnostics – Restart your laptop and press F2 repeatedly to enter HP Diagnostics. Run a quick or extensive test.
6. Check Power & Battery – If the laptop isn’t turning on, ensure the charger is properly connected and try a different power outlet.
7. Reset BIOS – Restart the laptop, press F10 to enter BIOS, then select Restore Defaults and save changes.
8. Perform a System Restore – If the issue started recently, try restoring your system to an earlier point.

For a detailed walkthrough, refer to this HP support video:

🔗 Touchpad troubleshooting guide

If the issue persists, feel free to share more details! 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H