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HP Laptop PC 14-d2000 (2D127AV)
Microsoft Windows 11

windows not updated failing retry asking again and again and also audio not working, Please help me 

1 REPLY 1
HP Recommended

Hi @help330 

If your HP Laptop PC 14-d2000 with Windows 11 is experiencing issues with Windows updates and audio not working, you can follow these steps to troubleshoot and potentially resolve these problems:

Windows Update Troubleshooting:

  1. Run the Windows Update Troubleshooter:

    • Go to Settings > System > Troubleshoot > Other troubleshooters.
    • Find Windows Update and click Run. Follow the on-screen instructions to fix any detected issues.
  2. Check Your Internet Connection:

    • Ensure that your laptop is connected to the internet. A stable connection is required for downloading updates.
  3. Free Up Disk Space:

    • Ensure that there is enough storage space on your hard drive. Go to Settings > System > Storage and check disk usage.
  4. Restart Your PC:

    • Sometimes a simple restart can resolve update issues.
  5. Manually Install Updates:

    • Go to Settings > Windows Update and click Check for updates. If updates are available, download and install them manually.

Audio Issues Troubleshooting:

  1. Check Audio Settings:

    • Right-click the sound icon in the taskbar and select Open Sound settings. Ensure the correct playback device is selected.
  2. Run the Audio Troubleshooter:

    • Go to Settings > System > Troubleshoot > Other troubleshooters.
    • Under Playing Audio, click Run to let the troubleshooter identify and fix the issue.
  3. Update Audio Drivers:

    • Open Device Manager by right-clicking the Start button and selecting Device Manager.
    • Expand Sound, video, and game controllers, right-click your audio driver, and select Update driver.
    • Choose Search automatically for updated driver software.
  4. Check for Windows Update:

    • Sometimes audio drivers are updated through Windows Updates. Ensure your system is up to date after troubleshooting Windows Update issues.
  5. Reinstall Audio Driver:

    • In Device Manager, right-click your audio device and select Uninstall device. Restart your laptop, and Windows should reinstall the driver.
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