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‎08-12-2025 10:12 PM

HP Recommended

While loging in getting error diagnostic your PC and www.hp.com/go/techcenter/startup giving suggestions on this site.

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1 REPLY 1

‎08-14-2025 06:51 AM

HP Recommended

Hi @Vicky1592,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're seeing a message during startup that says to visit www.hp.com/go/techcenter/startup, and you're looking for. Let's walk through this together.

What This Message Means

When your HP PC displays the message to visit www.hp.com/go/techcenter/startup, it usually indicates a hardware or BIOS-related issue detected during the startup process. This could be due to:

  • Boot device not found (3F0 error)
  • CMOS or BIOS errors (500, 501, 502)
  • Battery alerts (601 or 60x)
  • Fan or memory errors
  • System board or RTC issues

These are diagnostic alerts meant to help you or a technician pinpoint what went wrong.

Recommended HP Steps to Diagnose and Fix

Here’s what you can do:

1. Run HP PC Hardware Diagnostics

  • Restart your PC and press F2 repeatedly during startup.
  • This opens the HP PC Hardware Diagnostics UEFI tool.
  • Select System Tests > Fast Test or Extensive Test.
  • If any component fails, note the 24-digit failure ID and contact HP Support.

🔗 HP PC Hardware Diagnostics | HP® Support
 

2. Perform a Hard Reset

If your PC doesn’t turn on or boot:

  • Disconnect all peripherals and power.
  • Hold the power button for 15 seconds.
  • Reconnect only essential devices and try powering on.

🔗 HP PCs - Computer does not turn on, start, or boot | HP® Support
 

3. Check for Specific Error Codes

HP has a detailed guide for each startup error:

  • Boot Device Not Found (3F0)
  • SMART Hard Disk Error (301, 302, etc.)
  • CMOS/BIOS Errors
  • Fan Errors
  • System Board Errors

🔗 HP PCs - Resolving diagnostic errors that are displayed during startup | HP® Support

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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