obi202 removed from dashboard

[Rob2024b]

hi,

i logged in today to update the firmware of my obi202 voip phone adapter.  it updated successfully.   and then i clicked on add a device (i shouldn't have i know that now) when it was already listed in my dashboard.   this is where i messed up.

so when it tried to add the device, it removed the device from my dashboard.  then i got this message:  "Unable to add phone of OBi202 type. Phone must be an OBi phone that supports consumer portal"

so now there's no device in my dashboard....

help?  i know i got less than a day to remedy this, so i appreciate any help

[M_Salman]

Hi @Rob2024b Welcome to Poly HP Support Community.  
 
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman