External mic not working for Poly X52

[polyuser55]

Hello,

We just noticed our external table microphone isn't working, which means it hasn't from the start. The light on it works for muting and unmuting so it's getting power over the RJ11 cable. We tested speaking directly into it and audio wasn't any louder. When I logged into the X52 system I noticed the option for use trio audio was disabled. I enabled that, rebooted but still not picking up audio. From what I'm reading there should be an option to select to use the built in microphone or another microphone and that option isn't showing up. There's only options for the built in microphone. The microphone says compatible with the X52. The X52 is fully up to date, no updates found. We've rebooted the system from the web GUI and from the power. Under system status> Microphones nothing is listed but the status indicator is green. We're using the Microsoft Team for our system.

What should I try next? Or is this microphone considered bad?

[M_Salman]

Hi @polyuser55, Welcome to Poly HP Support Community.  
            

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman