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‎01-28-2025 07:31 AM - edited ‎01-28-2025 07:36 AM

HP Recommended
Product: E70

Recently installed a Poly Large Meeting Room Kit for Microsoft Teams. The Poly E70 was working and could view the end of a large conference room and follow the speaker. Now the customer called and said "the camera is not working." It is a Windows 11 X64 environment. Everything is patched to current. What would cause it to stop working? We did have the customer reboot twice just to make sure the software/driver wasn't "hung".

 

Any ideas would be greatly appreciated.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2025 11:45 AM

HP Recommended

Hi @Slipnot52 Welcome to Poly HP Support Community.  
 
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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1 REPLY 1

‎01-28-2025 11:45 AM

HP Recommended

Hi @Slipnot52 Welcome to Poly HP Support Community.  
 
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.