My hp 10 2101will not load past start up

[ecolliton]

My HP tablet 10 2101 will not load

[A4Apollo]

Hey there! @ecolliton, Thanks for stopping by the HP Support Forums!

I understand you are unable to go past the start up screen on your tablet.

Don't worry I'll try to help you out.

Did you make any changes to your tablet?

Please try the steps recommended below.

Perform a hard reboot. Press and hold the power button for more than eight seconds. After the tablet fully shuts down, wait a few seconds, and then press the power button to turn on the tablet.

If rebooting did not fix the problem, perform a factory reset on the tablet. 

Use the steps in this section to reset an HP 10 or HP 10 Plus tablet.
With the device powered off, press and hold the power and volume up buttons simultaneously for approximately five seconds, and then release.
The HP logo is displayed, and a few seconds later the Android system recovery menu is displayed.
When the Android system recovery menu displays, use the volume down button to highlight Wipe data/factory reset.
   NOTE:
The touch screen is disabled when the device is in recovery mode. Use the volume up and volume down buttons to navigate up or down in the recovery menu. Use the power button to make a selection.
Press the power button to select.
The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down button to highlight Yes -- delete all user data.
Press the power button to confirm and begin the reset.
A recovery system screen shows the reset process. Wait for the reset process to complete.
When the screen displays the message Data wipe complete, highlight Reboot system now, and then press the power button to select.
Wait for the device to reboot.
The factory reset is complete. Set up the device by following the steps in the HP support document Setting Up Your HP Tablet.

Refer this article to further troubleshoot tablet locks up or freezes.

Let me know if this works!

Have a pleasant day ahead! 🙂

[ecolliton]

Hello MrRobert I did everything you said to do and hp logo still is spinning. How long should it take for tablet reboot? If this dosent come back should I try procedure again? Thank you so much for help

[A4Apollo]

@ecolliton, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Please try the steps recommended below.

Download the latest operating system restore image for your tablet.

a. Download the latest image using this link.
b. Follow the on-screen instructions to access your Android operating system software.
2. Locate update.zip and copy it to a microSD card.
3. Turn oƫ the tablet, and then insert the microSD card containing the update.zip ƭle.
4. To power on the tablet, press and hold the volume up (+) button and the power button.
5. Select apply update from sd card.
6. Follow the on-screen instructions to ƭnish the process and restart the tablet.

Refer the tablet user guide for more information.

Note: Refer page 26 for more information.

Let me know if this helps!

Take Care! 🙂