cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
263
Flag Post

Printer is not working from Android

HP Recommended
HP Ink Tank wireless 410 series

Printer connected with beofi. But showing offline. Not green signal

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
13,697 13,690 886 1,061
Message 2 of 2
Flag Post
HP Recommended

Hi @Azizul002

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using an iPhone or an Android?

 

To know how to connect the printer to the wireless network, refer to this document.

  • Make sure the printer and the phone are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the Phone should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

If you do not have a wireless router, connect the devices using wifi-direct

Refer to this document for more info.

 

Use the HP Smart app to print and scan from your phone

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation