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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-23-2020 08:15 PM

HP Recommended
Product: HP Ink Tank wireless 410 series

Printer connected with beofi. But showing offline. Not green signal

1 REPLY 1

‎04-28-2020 11:02 AM

HP Recommended

Hi @Azizul002

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using an iPhone or an Android?

 

To know how to connect the printer to the wireless network, refer to this document.

  • Make sure the printer and the phone are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the Phone should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

If you do not have a wireless router, connect the devices using wifi-direct

Refer to this document for more info.

 

Use the HP Smart app to print and scan from your phone

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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