cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 6
507
Flag Post

Slate 10 HD not starting correctly

HP Recommended
HP Slate 10 HD beatsaudio
Android 8.0 Oreo and older

Tablet was given to me by my daughter. It was reset. Now when you switch it on, it starts, then says android is updating, this goes away and the "Unfortunately, Google keyboard has stopped". After a bit, this goes away and  it then says "Unfortunately, KingRoot has stopped" Then the HP logo comes up for a short time and then the whole process starts again. And so it goes round and round in circles. Any help/information would be great. Thank you.

5 REPLIES 5
Highlighted
Author
New member
4 3 0 0
Message 2 of 6
Flag Post
HP Recommended

Hi everyone,

still looking for an answer to my question. Please take a look and share with people who may be able to help

0 Kudos
Highlighted
Level 1
6 4 0 1
Message 3 of 6
Flag Post
HP Recommended

Hello Walkie-talkie,

King root is a very bad application, it made recovery mode of my slate 7 Voice tab unusable, and Google voice too stopped working properly after using this application.

Regarding your issue, if your recovery mode is still working then your tablet can be saved very easily(or to say that it is completely safe) , procedure to fix this problem(loop etc) is readily available on many internet forms and the hp community itself.

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 4 of 6
Flag Post
HP Recommended

Hello,

still no help regarding  my HP Slate 10 beatsaudio. There must be someone that has had this issue or someone who knows what the fix is. Seems a shame to throw it in the bin, its in good condition and battery is fine. Hopefully someone can help a 63 year old man with this issue. I have inserted a video to show what it is doing,

0 Kudos
Highlighted
Level 15
16,191 14,952 1,034 2,067
Message 5 of 6
Flag Post
HP Recommended

Here are the steps to do a Factory Reset on a Slate 10 HD tablet:   (Note.  Since you have informed us that the tablet has been "altered" by being "rooted", there is no guarantee the following will work.  Whoever rooted the tablet may have ruined it.

The following instructions can also be found on this page (with pictures):   Reset instructions.

Resetting an HP Slate 7 HD or HP Slate 10 HD Tablet

Use the steps in this section to reset an HP Slate 7 HD or HP Slate 10 HD tablet.
  1. With the tablet powered off, press and hold the volume up (+) button and power button at the same time.
     
  2. When an HP logo displays on the screen, release the buttons.
  3. When the Android system recovery menu displays, use the volume down (-) button to highlight Wipe data/factory reset.
    NOTE: 
    The touch screen is disabled when the tablet is in recovery mode. Use the volume up (+) and volume down (-) buttons to navigate up or down in the recovery menu. Use the power button to make a selection.
     

     

  4. Press the power button to select.
  5. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down (-) button to highlight Yes -- delete all user data.
     

     

  6. Press the power button to confirm and begin the reset.
  7. A recovery system screen shows the reset process. Wait for the reset process to complete.
  8. When the screen displays the message Data wipe complete, highlight Reboot system now, and then press the power button to select.
     

     

    Wait for the tablet to reboot.
  9. The factory reset is complete. Set up the tablet by following the steps in the HP support document Setting Up Your HP Tablet.

Good luck.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 6 of 6
Flag Post
HP Recommended

I have tried the reset process outlined above this did not help. Have reset it several times. Just goes back to what I show in the video.

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation