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‎09-05-2019 06:32 AM

HP Recommended
Product: Deskjet 5252

Hi I have the deskjet 5252 it says some features is not available when connected to the smart app I have deleted and reinstalled the app and it still does not want to work I can't even print when it's like that I tried to scan papers to email mainly but it doesn't want to work I have used it in the past so I know I can thanks

 

1 REPLY 1

‎09-08-2019 04:14 AM

HP Recommended

Hi @brianmbusby1988

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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