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- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- Updated US image for 2101us

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05-21-2019 05:41 PM
I aquired this tablet from a family member. They purchased it off some tv advertising. To my understanding a factory format was performed. And when it turned back on. It was running the China android image.....so now for months i have had it searching for a US android image to format this tablet with....i have tried some downloads i have seen however i get the infamous "can't install this package over a newer one." "Install aborted". I have tried to dig into the files and change the "date" of creation to see if that would help. So hopefully someone at hp can lend me a hand.
05-22-2019 05:21 PM
Welcome to HP Community
You can try downloading the Android OS from HP Website: https://support.hp.com/us-en/drivers/selfservice/hp-10-tablet/5447816/model/7298639
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
05-24-2019 11:36 AM
@KrazyToad
The link you provided supplies two downloads: China and WW (WorldWide, excluding China and the US)!
It's not going to go well. The user desires an English version.
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
05-31-2019 10:50 AM
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
05-31-2019 06:42 PM
I answered a similar post a long time ago, and if the HP Rep's suggestion fails, try going to this page (where a download is CLEARLY listed for the US)...
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
