Serial Number not recognized for StarSet H31CD nor is this model on the dropdown list of headsets

[Denise5254]

I am trying to enter a Poly warranty replacement request online for the StarSet H31CD headset but the serial number is not being recognized (tried numerous times). When I click "don't have serial number" I can't find the StarSet H31CD anywhere on the dropdown list of headset models. I tried looking under both the aviation category as well as the regular headset categories but it is nowhere to be found. How can I request a warranty replacement for this model? Thank you.

[M_Salman]

Hi @Denise5254 Welcome to Poly HP Support Community.  

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Denise5254]

Thank you for your reply but, unfortunately, I am unable to get any help from that link you provided. It takes me to the page where I am supposed to pick the headset model but the StarSet H31CD (part number 8K780AA#AC3) is nowhere to be found. I checked under both aviation headsets and call center headsets. Even if I randomly choose another headset model, such as the HW540 EncorePro, for example, just for to get through to the next page, I am blocked because it takes me to the page where I have to enter the serial number, which I originally explained is not recognized by your system. Please advise. Can I just ship it back for warranty support without entering the request online? If so, please provide complete instructions. Thank you.