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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended
Voyager 8200 and BT700
Microsoft Windows 10 (64-bit)

After updating to Plantronics Hub 3.25 bluetooth headphones are now producing a beeping sound when a call is on hold. This behavior exists with 5220 wired headsets but there is an option to turn off the beeping. What changed that introduced this beeping and how can it be managed by end users?

11 REPLIES 11
HP Recommended

Hi @telecom1 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please share the details listed below:

- Exact full model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

HP Recommended

I have a Plantronics Voyager Focus UC headset and a BT700 Dongle. I have been using this headset for several months and a couple of weeks ago, my headset started beeping every time I place a caller on hold and sometimes continues beeping even when the caller is no longer on hold. I do not want it to beep at all when I have a call on hold. How do I disable this?

HP Recommended

Hello, welcome to the HP Poly community.
Please install the Poly Lens application on your PC and connect the Voyager Focus UC to the PC. 
1. Please check for any firmware updates and update them if there are any.
2. Please disable the audio channel tone in the settings of the Poly Lens.
Once done please switch off and switch on the headset to save the settings changed.
 

Regards,
Meghana

HP Recommended

Meghana,

 

Thank you for responding. I made sure my  firmware was updated. I was not able to find the setting you mentioned "disable the audio channel tone" in my options. Is there another name it might come under?

 

Thanks again!

HP Recommended

Thank you for the update.
Please check for the audio channel tone under the general settings and please disable it. 

Regards,
Meghana

HP Recommended

I am in the Poly Lens application on my PC, Under Settings, I select General and the only options that come up are  Call Announcement, Caller ID, Mute Reminder Mode, Online Indicator, Second Incoming Call, Mute On/Off Alerts, Notification Tones. There is no Audio Channel Tone. Please advise.

HP Recommended

Thank you for the update.
Could you please let us know the country you live in so that we can assist you better?

Regards,
Meghana 

HP Recommended

I live in the United States

HP Recommended

Thank you for the update.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

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