5200 quality

[Maverick7488]

I have been purchasing Plantronics for over 15 years and I used to get a year to a year and a half of use out of a earpiece. But ever since HP took over the quality has gone in the toilet! I just got a new earpiece a week ago today off Amazon and I'm already having to swap it out because it's defective. This is the 5th or 6th time this year and it's absolutely ridiculous and to be honest, I'm sick of it. I've about made up my mind to switch to Blue Parrot. It's sad when money is more important than customer satisfaction. 

[Meghana_10]

Hello @Maverick7488, Welcome to the HP Poly Support Community.
 

Thank you for taking the time to share your feedback. We sincerely appreciate your loyalty to Plantronics and Poly products over the years.
 

I completely understand your disappointment, especially after experiencing multiple headset failures and then encountering another issue with a recently purchased Poly Voyager 5200. When you've relied on the same product line for many years, it's understandably concerning when a new device does not meet your expectations.
 

To help us better understand the problem, could you please let us know:

• What specific issue is the Voyager 5200 exhibiting?
• Is the problem related to:
  • Audio quality
  • Microphone performance
  • Charging
  • Bluetooth connectivity
  • Powering on/off
• Does the issue occur on multiple devices?
• Have you updated the headset firmware using Poly Lens?

We truly value feedback from long-time customers such as yourself. Your comments regarding product reliability and overall ownership experience are important, and we will ensure they are documented and shared with the appropriate team for review.
 

We appreciate your many years of support and would welcome the opportunity to better understand the issue before you make a final decision.

Have a great day!