BT dongle blinks after shutdown

[Daniel1216]

Hi community,

I wonder why my dongle keeps blinking after notebook shutdown. I guess it is searching for the headphone, which is tunred off as well, of course. So why does it keep blinking?
Best Regards
Daniel

[M_Salman]

Hi @Daniel1216 Welcome to Poly HP Support Community.  
 
I’m sorry to hear about the issue you’re experiencing with the USB adapter. I understand how important it is for everything to work smoothly, and I’d be happy to assist you. Please follow the troubleshooting steps below to help resolve the issue:
 

1. Direct Connection: Ensure the USB adapter is connected directly to the PC, avoiding the use of any USB hubs, as these can sometimes cause connectivity issues.

2. Test on Another PC: Try connecting the USB adapter to a different PC to see if the issue persists. This will help determine whether the problem is with the adapter or the original PC.

3. Check Power Settings: Please recheck the power settings on your notebook, as certain power-saving configurations can sometimes impact the device’s ability to function properly.

4. Check Firmware: Once your headset is connected, verify the firmware version using the Poly Lens application on your PC to ensure it's up to date.

If still the issue persists, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman