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‎11-02-2023 11:19 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm using Poly Voyager 5200 with BT600. Recently updated firmware for BT600 to v.2120 and Zoom is now broken.

Audio is constantly muting itself when I try to unmute. The only solution I have is to reboot my PC.

Please provide recommendations on how to revert the firmware for BT600 or some other way to resolve this.

 

Thank you.

1 REPLY 1

‎11-06-2023 04:12 PM

HP Recommended

Hello Djk2030, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager 5200. 
Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try it with a different mobile phone or a PC?
2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done please switch off and switch on the headset again to save the changes made. 
3. Could you please confirm if the provided USB dongle is connected to the PC?
4. Could you please set the headset as default in the sound settings of the PC?

Regards,
Meghana

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