BT700 Firmware downloads

[userbg]

I have a Voyager UC headset with a BT700 dongle.
Recently my firmware was updated to Version 0.0.1122.4724 and I would like to return to 0.0.1023.4620 but I can no longer find links to donwload it.

Can you provdide me a link ?

BT700 dongle
PID: 0x02E6

[M_Salman]

Hi @userbg, Welcome to Poly HP Support Community.  
 

I understand that you're looking to roll back or downgrade the firmware of your BT700. Unfortunately, downgrading the firmware is not possible. However, you can update to the latest available firmware if any updates are released. 

If you're facing any issues with the BT700, please let me know, and I will be happy to share troubleshooting steps that may help resolve the issue.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[userbg]

Because of the update I have some sound issues. Nobody knows when a new firmware will be relased.

1-2 months ago the links were freely available.

I have an older version of the firmware downloaded but I do not want to go back that far.

[M_Salman]

Thank you for the information, @userbg 

I’m sorry to hear about the issues you’re experiencing with your BT700 headset. I understand how important it is for your headset to be working properly, and please follow the troubleshooting steps below and test the headset:
 

1. Re-pair the headset by using the "Pair New Device" option in the Poly Lens application.

2. Reset the headset through the Poly Lens application to ensure a fresh connection.

3. Please ensure the headset's firmware is up-to-date to avoid any potential compatibility issues.

4. Verify that the headset is set as the default device in both your PC settings and the Softphone application.
 

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[userbg · Accepted solution]

Thank you for being so unhelpful in any way @M_Salman. 

The generic answers didn't help at all, not sure why you felt a need to write them, but thank you for trying!

After digging the internet in the last two days I was able to find where to download the firmware myself.

https://lens.poly.com/manage/

If anyone else needs it it's a bit hidden on the poly-lens website.