BT700 dongle no lights

[sophiebarwick]

No lights on BT700 dongle when plugged in and headset turned on.

Have tried in multiple ports on this and other laptop

SN is not for this headset as I don't have it to hand but is Voyager 4310. purchased 6 mths ago.

[M_Salman]

Hi @sophiebarwick, Welcome to Poly HP Support Community.  
 

I'm really sorry to hear about the issue you're experiencing with the BT700 USB adapter. I understand how challenging this can be, and I appreciate your patience. Let’s go through a few troubleshooting steps that should help resolve the problem.
 

1. Direct Connection: Please connect the BT700 directly to your PC, bypassing any docking station. Sometimes, docking stations can interfere with the connection.

2. Poly Lens Application: Open the Poly Lens application on your PC and check if the BT700 is detected. If it is, select the BT700 and then choose the option to "Pair a New Device." Follow the prompts to re-pair your headset with the BT700.

3. Test on Another PC: If possible, try connecting the BT700 to a different PC to see if the issue persists. This can help us determine whether the problem lies with the adapter or the original PC.

4. Firmware Update: It’s also a good idea to verify if there are any firmware updates available for your headset. Keeping the firmware up-to-date can resolve many connection issues.
 

If the issue continues after trying these steps, I recommend reaching out to HP Support, especially if your device is still under warranty. They’ll be able to assist you further and help arrange a replacement if needed. You can contact HP Support through this link:

https://support.hp.com/us-en/poly

 
I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[sophiebarwick]

Thanks, I appreciate your response. As per my original note,  it has already been tested on multiple ports (direct to laptop) and in different laptops.

As the client is from a government organisation they cannot install software.  Looks like this will be a warranty claim 😞