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‎05-04-2022 07:51 PM

HP Recommended

Received a warranty replacement unit but only holds charge for about 10 minutes. Any suggestions?

1 REPLY 1

‎05-04-2022 10:56 PM

HP Recommended

Hello @ozrunner 

 

Welcome to the Poly community. 

You can try charging the headset with a different charging cable / power outlet and see if that helps. 

 

Also, depleting the battery completely and then charging it fully may sometimes fix this issue. 

 

If the issue persists even after trying these steps, replacement would be in order. 

Please contact our support team to raise a ticket for getting your headset replaced.

Regards,

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