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‎11-24-2023 11:35 AM - last edited on ‎11-28-2023 11:57 AM by Moderator

HP Recommended

The left headphone is stuck on a super low volume, barely audible outside of a silent environment.

 

Headphones:
Plantronics BackBeat Pro 5100 True Wireless Bluetooth Headset, In-Ear, IP54 and Noise-Canceling, Black

Product listing on HP Website:

https://support.hp.com/gb-en/product/warranty-repair/backbeat-fit-series/model/2101752236

 

These are the replacements I was sent following the same issue with the previous pair:
Poly Case Number [personal info removed] PLT Headphone Support

 

The same issue on two pairs is a clear sign of a design problem. Do I have any options for a replacement?

 

Also, for some reason, the support chat from HP won't let me actually submit the issue. So writing it up here.

1 REPLY 1

‎11-28-2023 12:52 PM

HP Recommended

Hello david_r2, welcome to the HP Poly community.
I am really sorry for the inconvenience caused to you, I request you to please reach out to Poly customer support at +44 1753 723020 for further warranty and replacement related queries. 

Regards,
Meghana

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