• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎08-11-2023 08:24 AM - edited ‎08-11-2023 02:36 PM

HP Recommended
Product: BackBeat Pro2

The headsets are fully charged and when switching the ON power button they do not pair, I do not hear "pairing" and no LEDs flash red and blue. What could be the problem? Tried to connect to Windows PC, android phone, and iPhone, but nothing worked. The headphones are 3 months old.

1 REPLY 1

‎08-11-2023 10:50 AM

HP Recommended

Hello, welcome to the HP Poly community.
Could you please let us know since when are you facing this issue and also to which device are you connecting the headset? 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.