Battery problems/ connection quality

[Konrad44]

Hello Hope you having a good day

I'm writing to you about a problems with my poly plantronics headsets voyager 5200. Own two headsets which one of them have battery problem it's getting discharged very quickly and another one has a problem with connection and call quality it's getting a lot of interference while on call and also getting disconnected.

I'll just drop this short message sa this is not live chat.

Hope you can get back to me as this is important to me, both expensive to buy hope it's can get fixed Thank you 

[Meghana_10]

Hello @Konrad44, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager 5200.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

Battery Issue:
 

Ensure Proper Charging:

• Confirm that the charging cables are properly connected and that the charge case is connected to a functioning power outlet.
• The charge case might be in deep sleep mode after manufacturing. Wake it up by plugging it into a power source for at least one minute.

Check for Software Updates:

• Ensure your device is running the latest firmware. Software updates often include bug fixes that can resolve battery-related issues.
• Use the Poly Lens app to update your device software.

Inspect the Charge Case and Headset:

• Check for physical damage to the charge case or headset that might affect charging efficiency.
• Ensure that the headset is seated correctly in the charge case.

Reset the Headset:

• Turn off your headset and remove it from the charge case. Afterward, place it back in the charge case to reset.

Review Battery Specifications:

• Make sure the battery levels of both the headset and charge case are appropriate. The charge case can recharge your headset fully twice for an additional 14 hours of talk time when fully charged.

Poly Voyager 5200 Connection and Call Quality issues:

Check the Bluetooth Connection:

• Ensure that your headset is properly paired with your device.
• Try unpairing and then pairing the device again to establish a fresh connection.
• Make sure your device is within the Bluetooth range (approximately 10 meters or 33 feet).

Minimize Interference:

• Ensure there are no objects or walls between the headset and the device.
• Avoid having USB devices or other electronic devices too close to your headset, as they may cause interference.

Use the USB Bluetooth Adapter:

• If your headset came with a USB Bluetooth adapter (such as the Poly BT600 or BT700), try using it for a more stable connection.
• Plug the USB adapter into a different USB port if issues persist.

Update Software and Firmware:

• Check if there are any available software updates for the device you are connecting to, as well as firmware updates for the headset.
• Using Poly Lens Desktop can help you update the device software.

Check for Interference from Other Wireless Devices:

• Avoid using the headset near Wi-Fi routers, other Bluetooth devices, or cordless phones that can disrupt the Bluetooth signal.
• Turn off other Bluetooth devices that are not in use.

Reset the Headset:

• A reset can often resolve connection issues. Turn the headset off and on again.
• Please restore the earbud settings to default on the Poly Lens application by connecting the headset to the PC. Once done please switch off and switch on the headset again to save the changes made. 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Konrad44]

Hi Meghana

Thanks for your quick response 

I did try all the solutions you sent me and unfortunately none of them works

I was hoping you could run some diagnostics through the app ?

or can I send them to the repair service for someone can have a look at them ? Thank you 

[Meghana_10]

Thank you for your response, @Konrad44

The headset needs to be connected to the PC to do any firmware updates or any changes in the headset through the Poly Lens application.

However, to get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 
Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 
Meghana