Beeping when call placed on hold

[Lindsayray13]

How do I get the beeping to stop when I place a call on hold. All I see in the forums are people telling us to look for settings that do not even exist in our Plantronics hub. I have checked both on my PC and on my iOS, there is no option for device alerts under notifications, nor is there an option to turn this god forsaken beeping off.  I have my device a while and this just started happening after the last two updates. I believe it started with 3.25.  I would like to either uninstall those updates or figure out how to stop the beeping before I pull my hair out. It beeps twice every five seconds. please for the love of all that is good.

[M_Salman]

Hi @Lindsayray13, Welcome to Poly HP Support Community.  
 

Kindly follow a few troubleshooting steps.

Kindly install the poly lens application and check if you are able to find the notification and alert settings.
Kindly disable the sensors of the headset using poly lens application and test the headset.
kindly reset the headset using poly lens application in PC.

Even you can change the notification and alerts on your Windows PC by following the below steps.

Windows (Start) > Settings > System > Notifications actions

Disable "Get notifications from apps and other senders."

If the issue persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman