Bricked Voyager 5200 Case

[MamaKrama]

Tried to chat with support but the form did not do a thing. Clicked submit multiple times and nothing happened. Multiple browsers, too.

Performed firmware update on Voyager 5200 charging case. Case is now bricked and won't turn on or connect to Poly Lens desktop.

[M_Salman]

Hello @MamaKrama, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

I’m sorry to hear about the trouble you had with the support form and understand how frustrating this must be, especially after trying multiple browsers. I also appreciate you sharing the details about the firmware update and the current state of the Voyager 5200 charging case.
 

As a quick check, have you tried charging the case using a different power cable and a different power adapter or power source? This can sometimes help rule out a simple power-related issue.
 

Also, please let me know if you notice any LED activity on the charging case or if it remains completely unresponsive. This will help me better understand the situation and guide you appropriately.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[MamaKrama]

This is not a power issue. The unit bricked DURING the firmware update process. It doesn’t power on at all and must be replaced.

[M_Salman]

Hi @MamaKrama 

Thanks for your response! We apologize for the inconvenience, but it seems the issue is still holding on tight. Don't worry, we're not giving up yet!

We've exhausted our troubleshooting options here. I would request that you contact HP Support to get the headset charging case replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!

Take care, and have an amazing day!

Regards,
Salman