Buzz noise sound of left side of headset (Voyager Surround 80)

[Put3]

Hello, I just bought Poly Voyager Surround 80 through my work company last July 2024. it had been developing buzz noise sound on the left side of the headset for the past weeks. It is not continuously but happened most of the time when it is on, even when I'm not on a call. Is this hardware topic and how should I proceed?

[M_Salman]

Hi @Put3, Welcome to Poly HP Support Community.  

I'm sorry to hear about the issue you're experiencing with your Voyager Surround 80 headset. I understand how important it is to have your headset functioning properly, and I appreciate your patience. To help resolve the issue, I kindly request that you follow a few troubleshooting steps and test the headset.
 

1. Please verify and update the firmware of the headset using the Poly Lens application on your PC.
2. Disable or reset the headset sensors through the Poly Lens application.
3. Reset the headset using the Poly Lens application.

If the issue persists after following these steps, I recommend contacting HP Support. Our support engineers will be happy to assist you and help resolve the issue. You can reach HP Support by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman