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HP Recommended

I have Plantronics Voyager 5200 and suddenly callers can't hear me. What is wrong?

1 REPLY 1
HP Recommended

Hello gantumur, welcome to the HP Poly community.

We are sorry to hear that you are facing this issue with the Poly Voyager 5200.
Could you please try a few troubleshooting steps and let us know if the issue still persists?
• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it is on. 
• Reset your sensors as they may need recalibrating. 
• Disable your sensors as they may be incompatible with your specific ear shape. 
• Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone.

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