• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎08-15-2023 08:38 PM

HP Recommended

I have Plantronics Voyager 5200 and suddenly callers can't hear me. What is wrong?

1 REPLY 1

‎08-16-2023 09:58 AM

HP Recommended

Hello gantumur, welcome to the HP Poly community.

We are sorry to hear that you are facing this issue with the Poly Voyager 5200.
Could you please try a few troubleshooting steps and let us know if the issue still persists?
• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it is on. 
• Reset your sensors as they may need recalibrating. 
• Disable your sensors as they may be incompatible with your specific ear shape. 
• Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.