Degraded Mic Noise reduction of Poly Voyager Focus 2 M

[Edmond10]

Dears,

I have been using the Poly Voyager Focus2 M for almost 2 years now and it was working perfectly ( aside from some worn buds).

For last couple of months, the issue is that I have noticed a huge degradation in the Mic noise reduction capabilities where my call other peer can hear my surrounding noise pretty high and noise cancelation doesn't work as expected any more

I didn't change my space environment, so noise type is almost the same for the last 2 years

I have updated my headset to the latest offer to me which is 0.0.6502.5057 connect with UC Adapter BT700 Type C with software 0.0.852.4301

I am using mainly MS Teams and I have the Teams versions (M), I am currently using the latest Teams version ( New Teams), might be related to the issue that some compatibility issue with the New MS Teams and Poly.

I tried to reset the headset and reset the pairing with the UC adapter but no improvement.

Any suggestion or troubleshooting hints? or if someone else is facing the same

Thanks,

[Meghana_10]

Hello, @Edmond10, and welcome to the HP Poly community.
I request that you please reach out to Poly customer support at 800-985-9815 for further warranty and replacement-related queries.

Regards,
Meghana

[Edmond10]

Hi Meghana,

Unfortunately I couldn't reach to that number, is there a different way to communicate or at least share the full number with country code for international calling

[Edmond10]

Hi Meghana,

Appreciate your response on this

thanks

[Meghana_10]

Thank you for the update.
Please let me know the country you live in so that I can assist you accordingly; otherwise, you can also contact us via the support page mentioned below.
https://support.hp.com/us-en/poly

 

Regards,
Meghana

[Edmond10]

Hi Meghana,

I am reaching out from Egypt

Thanks,

[Meghana_10]

Thank you for the update. @Edmond10 
Please contact our technical support at +44 2076 604270 so that we can assist you better and further.

Regards,
Meghana