Earbuds not working properly

[Dharma221]

I bought hp h150 earbuds now one ear of them is not working

[zoey7886]

@Dharma221, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 150 earbuds! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when one side of your earbuds isn’t working. Let’s try a few troubleshooting steps to get them working again:

Check the Audio Balance Settings

If you’re using a Windows PC:

1. Go to Control Panel > Sound.
2. Select your earbuds and click Properties.
3. Under the Levels tab, click Balance and ensure both left and right audio levels are equal.

On mobile devices:

1. Go to Settings > Accessibility (or Sound & Vibration settings).
2. Check if the left-right audio balance is centered.

Test with Another Device

• Try connecting your HP H150 earbuds to a different phone, laptop, or tablet. This will help determine whether the issue is with the earbuds or the original device.

Clean the Earbuds and Jack

• Dust or debris in the 3.5mm jack or the earbud itself might cause sound issues.
• Gently clean the earbud mesh and the audio jack using a dry toothbrush or a soft cloth.

Try a Different Audio Source

• Some audio files or streaming apps may have mono output or audio channel issues. Try playing different music or videos from another app.

Check the Cable & Connection

• If your earbuds have an inline control module, gently wiggle the cable near the connector and see if the sound returns intermittently.
• Ensure the 3.5mm plug is fully inserted into the device’s headphone jack.

To better assist you, could you help me with a few details?

1. When did you start noticing the issue? Was it after any specific event, like dropping them or pulling the wire?
2. Have you tried using the earbuds on another device, and do you experience the same issue?
3. Does the faulty earbud produce any sound at all, even faintly?

Let me know what you find after trying these steps! Looking forward to your response.  

Take care, and have an amazing day!  

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Regards,