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‎12-06-2023 03:07 AM

HP Recommended

I have problems when tring to update my Voyager 5200 software

3 REPLIES 3

‎12-07-2023 09:45 AM

HP Recommended

Hi @PeppeSixty,

Welcome to the HP Poly community!

Please briefly explain the issue that you are facing while updating the firmware, including which device you are trying to update and which version you are trying to update.

Regards,
Prajwal

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‎01-02-2024 08:01 PM

HP Recommended

I too am having trouble.  I am trying to update my Voyager 5200 to  software version 517.293 available on the poly lens app. I am running 513.293. Have tried to update the software/firmware on my voyager 5200 over bluetooth but also wired on a PC and a Mac using the poly and the plantronics app. No success

I factory reset the headset via the poly app. Still no success.

Any info as to what this update does? Also, has anyone successfully updated?

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‎01-03-2024 10:34 PM

HP Recommended

I fixed it

 

As I listed here

 

(17) Voyager 5200 update issue : plantronics (reddit.com)

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