Following up for RMA of device

[MEK9]

Hi, after the latest firmware update my USB adapter and headset are not pairing with each other, and one side speaker and mic are not working, kindly help as soon as possible

[Meghana_10]

Hello MEK9, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager Focus 2. 

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
Pair BT700 USB adapter again:
1 Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it. 
2 Put your Poly audio device in pair mode. 
3 Launch Poly Lens Desktop App and navigate to Poly BT700. 
4 Put your Bluetooth USB adapter into pair mode by selecting "Pair new device" on the adapter's main page or overflow menu. Your adapter flashes red and blue. Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth USB adapter LED is solid.

Could you please reset the sensors on the Poly Lens application and check if the issue resolves?

Reset sensors:

There are two ways to reset the headset sensors. 
Choose: 
• With your headset powered on, charge your headset on the charge stand for 10 seconds 
• Power on your headset while pressing the Mute button for more than 4 seconds until the LEDs flash purple 4 times, being careful to not touch the earcup padding or allow it to come in contact with surfaces 
Disable sensors:
You can disable your headset smart sensors 2 ways: 
• Manage sensors in Poly Lens App 
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate, the LED flashes purple then blue.

Once done please switch off and switch on the headset to save the changes done on the settings in Poly Lens application for the headset.

Regards,
Meghana