HP support ERROR

[Sándor3]

His colleague told me to contact a technical agent and discuss with him, BUT I WRITTEN THAT THERE ARE NO HUNGARIAN HP, PLANTRONICS AGENTS IN MY REGION!

What other information do they need?

I wrote down what they asked for in the preceding letter!

I don't understand how this information escaped their attention?

But then I'll write it down AGAIN!:

Manufacturer: Plantronics

Model: Voyager Legend

Serial number: 2VB8XL

The Grarancial open case number: 5122819553

Description of the problem: Interference, excitation, echo

I hope this will be enough to continue the warranty case!

For safety's sake, I am also attaching the document confirming the purchase of the headset, i.e. the invoice!!

Thanks, Sandor

[M_Salman]

Hi, @Sándor3, and welcome to the HP Poly community.

I am really sorry for all the trouble caused to you with the Poly Voyager Legend headset. I request that you provide me some time so that I will look into this case and provide you with an update. However, I request that you follow the few troubleshooting steps provided and let me know if the issue still persists.

1) Kindly reset the headset. To reset the headset, kindly follow below procedure
Turn your headset off. The on/off button is the slide switch on the headset, just above the charging contacts.
Press and hold the Answer Call, Voice Recognition, and Volume Down buttons together for 3 seconds.

2) Once the reset is done, kindly install the Plantronics Hub application on the PC and check if the headset is reflecting under the poly lens application.
if the headset is reflecting, check for firmware update if any updates are available, kindly update.

3) Kindly disable the headset sensors using a poly lens application and test the headset.

Note:  You can download Plantronics hub on PC Below is the link to download

PLANTRONICS HUB FOR WINDOWS/MAC Product Information | HP® Support

And please do not add any personal information or case number to the community page, as it is a public forum. 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman