HP wireless earbuds G2 disconnecting

[khanane]

I have an HP wireless earbuds G2, I noticed that it keeps to disconnect when using them to listen tp music, and recently the right one is not working any more , It"s been now 2months that I bought them and I am facing now this issue , I read some articles in the internet and tried some of the tips but still I am facing the same issue

please help

[Raj_05]

Hi @khanane,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating that your HP Wireless Earbuds G2 are having connection and functionality issues. Here are some troubleshooting steps you can follow.

Reset the earbuds

Resetting the earbuds can fix most connectivity issues. Here's how to do it:

• Place both earbuds back into the charging case.
• Ensure the charging case is properly charged.
• Press and hold the button on the charging case for about 10 seconds, until the LED indicators flash, which will reset the earbuds.
• Re-pair the earbuds with your device.

Check for firmware updates

Sometimes, issues like disconnection can be resolved with firmware updates. Use the HP Audio Control or HP Device Utility to check if there's any firmware update available for your earbuds.

Re-pair the earbuds

If resetting doesn't help, try removing the earbuds from the Bluetooth device list on your phone or computer. Then, re-pair them as a new device:

• Go to Bluetooth settings on your device.
• "Forget" or remove the HP Wireless Earbuds G2 from the list.
• Turn off Bluetooth and restart your device.
• Turn Bluetooth back on and pair the earbuds again.

Test the right earbud

Since the right earbud is not working:

• Ensure it is properly charged by placing it back into the case and checking if its indicator light shows charging.
• If it still doesn't work, try using the earbud in mono mode to see if it's recognized separately (some earbuds allow one to function independently).

Check device compatibility

If your earbuds are disconnecting frequently, ensure that your device is fully compatible with the HP Wireless Earbuds G2, and that the Bluetooth version on your device supports the earbuds.

[Raj_05]

Factory reset

If nothing else works, you may need to perform a factory reset on the earbuds (if possible). Refer to the user manual for specific steps, as these can vary by model.

Check for interference

Make sure there is no wireless interference (like other Bluetooth devices, WiFi routers, or microwaves) that could be affecting the connection.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[khanane]

Hello,

Thank you for your reply. 

I did what you asked me to do, reset earbuds by clicking 10s using charging case => no effect

I removed the earbuds from the bluetooth list on my laptop and my phone => still the same issue

I checked HP Audio control, I can't see anywhere any updates related to Earbuds, 

use it on mono mode , I noticed that using the left one , earbuds appear in HP Audio control but once I use the right one , earbuds not more shown in HP Audio Control 

[Raj_05]

Hi @khanane,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support