Headphone

[Wendi84]

Hello, we have a set of Poly headphones. They are the Voyager Focus 2 UC. They were fine and of a sudden they sound like they are under water when listening to calls. 

[M_Salman]

Hello @Wendi84, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device. 

I’m sorry to hear that you’re experiencing issues with your Voyager Focus 2 UC. I understand how important it is to have your headset functioning reliably, especially when you depend on it for daily communication. I’m happy to guide you through a few troubleshooting steps that can help us identify and resolve the issue.
 

Please try the following:
 

• Verify and update the headset firmware using the HP Poly Lens (formerly HP Poly Studio application).
• Disable or reset the wearing sensor through the HP Poly Lens application.
• Ensure the headset is set as the default audio device on your PC and within your softphone application.
• If possible, test the headset on a different PC to help isolate the issue.
• Perform a headset reset using the HP Poly Lens application.
   

These steps will help determine whether the issue is related to device settings, firmware, or the headset itself. Please let us know the outcome, and we’ll be glad to assist you further.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman