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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎08-22-2024 08:44 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello,

 

headset is detectable only on new start of windows 11 Pro, HP Zbook.  if taken out from USB port, and used in another USB Port it is not detected anymore. even it is returned to original usb port it is not detectable anymore.

 

works only on new start but not after removal.

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1 REPLY 1

‎08-22-2024 10:16 AM - edited ‎08-22-2024 10:18 AM

HP Recommended

Hi @keid, Welcome to Poly HP Support Community.  
 

Please follow the troubleshooting steps below and test the headset:

 

1. Test the headset on a different PC.
2. Verify and update the headset's firmware using the Poly Lens application on your PC.
3. Reset the headset using the Poly Lens application.

 

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted solution.

 

Regards,

Salman

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