Headset battery saving prevents me from hearing beginning of system audio

[DeAdam]

Bluetooth Headset Bluetooth

Poly Voyager Focus 2:

Regardless of whether I use Bluetooth or a USB DECT adapter, the headset seems to need 2 seconds of audio before it will switch out of power-saving mode.  That's an important chunk of the beginning of a voicemail message or a text-to-speech audio. How do I turn off power saving mode on the Poly Voyager Focus 2?  The only way I can figure out to do this is to play music on my computer the whole time so my headset knows it should stay on.

[M_Salman]

Hello @DeAdam, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding your Poly Voyager Focus 2 headset.
 

I’m sorry to hear about the issue you're experiencing—I completely understand how important it is for your headset to perform reliably,  Let’s work together to get this resolved as smoothly as possible.
 

To begin, I’d kindly recommend the following troubleshooting steps:
 

1. Update the headset firmware
   Please ensure the firmware is up to date using the Poly Lens application on your PC. This can help resolve known issues and improve performance.
2. Disable the headset wearing sensors
   In the Poly Lens app, try disabling the wearing sensor feature and test the headset again to see if the behavior improves.
3. Reset the headset
   You can also try performing a headset reset via the Poly Lens application to restore default settings and clear any configuration conflicts.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @DeAdam,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
 

Regards,
Salman

[M_Salman]

Hi @DeAdam , I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[Meghana_10]

@DeAdam, Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care, and stay fantastic!

Regards,
Meghana