Headset in dock overnight, not charged

[Mike20878]

Often, I will get into work in the morning, and the software informs me that my headset battery is low.  It has been sitting in the case all night plugged into my docking station.

My software version is 0517.0.0517.

Thank you.

[M_Salman]

Hi @Mike20878 Welcome to the Poly HP Support Community.
 

I'm sorry to hear you're experiencing an issue with your Voyager 5200 headset. I completely understand how important it is to have your headset working reliably, and I’m here to help you get it back on track.

To begin, I’d recommend trying a few quick troubleshooting steps:

1. Check the charging connections: Please ensure that the pins on both the headset and the charging case are clean and making proper contact.
2. Use a different charging setup: Try charging the headset and case using a different USB cable and power adapter, just to rule out any issues with the current charging equipment.
3. Reset the headset: You can perform a reset using the Poly Lens application on your PC, which often resolves connection and performance issues.

If you’ve tried these steps and the issue still continues, I recommend reaching out to HP Support. Our dedicated Support Engineers will be more than happy to assist you further and work towards a resolution.

You can contact HP Support using the following link: ttps://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman