How do I cancel noise cancellation in my Poly Voyager 4320 headset?

[JohnD999]

When using my Poly Voyager Bluetooth headset, I can't hear my own voice in my ears. This is very off-putting and affects the way I speak. I've changed the Sidetone setting to High in the Poly Lens app - this has helped a little but the experience still isn't great.

I'm guess this is caused by the headset's noise cancelling function? - Is there a way of switching it off completely? 

Any help would be greatly appreciated.

John.

[M_Salman]

Hi @JohnD999, Welcome to Poly HP Support Community.  
 

I’m really sorry to hear that you’re experiencing issues with the Voyager 4320 headset. I can understand how important it is for you, especially during important calls.

The noise cancellation feature is set by default due to its flexible noise-canceling boom with dual microphone Acoustic Fence technology. Let’s work together to enhance your experience.

Here are a few troubleshooting steps you can try:

• Check for firmware updates using the Poly Lens application on your PC. Keeping the firmware updated can often fix many problems.
• Reset the headset through the Poly Lens application. A reset can sometimes clear up unexpected issues.
• Make sure the headset is set as the default device in your PC and softphone settings. This ensures it works properly with your applications.

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman