I am unable to answer a call with the button on the side of my headphone

[Elisa310]

I am unable to answer phone calls with the button on the side of my poly head set or for that matter I am unable to use that button at all.

[M_Salman]

Hello @Elisa310, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Elisa310 ,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

@Elisa310 ,I hope this message finds you well. 
 

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

@Elisa310,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman