I have a Plantronics Edge Voyager 3200 headset (I know, its old - but I love it)

[KayK1]

Greetings

I have a 3200 voyager edge headset.  I bought it brand new from someone who never used it.  It was working fine -- 6 hours of talk time.  Then I used the charger unit one time to charge it, lost an hour.  Then used it again, a while later, lost another hour.  Now when using usb cable to charge it - it reaches a max of 4 hours.  I know there is a way to "reset" by plugging it into my laptop - but I cannot find how/where/what to do to reset it.  Anyone know?  Any ideas?  Anyone got one new they want to sell?

kind regards

Kay

[Meghana_10]

Hello, @KayK1, and welcome to the HP Poly community.

I regret to inform you that the Poly Voyager 3200 is end of life and the manufacturing has been stopped; hence, we will not be able to provide you with any replacements, and as it is end of life, the device will not be detected on the Poly Lens application.

Regards,
Meghana

[KayK1]

HI Meghana

Thank you for responding to me.  I do realise and understand that it is no longer (unfortunately) but would like to know how to be able to reset it?  Is that possible?  After using the charging hub it lost one 1 hour of talk time each time.  

What is the replacement for this?

Thanks

Kay

[Meghana_10]

Please follow the troubleshooting steps mentioned below and let me know if it helps in resolving the issue. @KayK1 
• Ensure the headset is paired and connected to your phone.
• Disable HD Voice (Wideband Audio), which uses more power.
• Completely discharge your headset's battery, then give it a full charge.
• Some phones have less efficient Bluetooth connections and will not allow for an optimal talk time of 6 hours. The talk time remaining estimate is partly calculated by your historical use, so inconstancies in an estimate may occur based on your particular use patterns.

I am really sorry to inform you that there is no replacement for the Poly Voyager 3200 headset.

Regards,
Meghana