Issues with the Poly Free 60 Series

[Mihnea_]

I have just found out a out the issue about the noise cancellation on the 60 Series! How is this not foxed yet?! Injust bought a set of headset for my team and we all have the same issue! These are unusable on the street to have a simple call. The background noise is so terrible i had people hang up on me. And it’s not a si gle case. Firmware is up to date. 
Any recommendations? Other than changing headset…

[Meghana_10]

Hello @Mihnea_, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Free 60 Series.

We are really sorry for the inconvenience caused to you with the headset. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

ANC and Transparency Mode 

Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality. Transparency Mode allows you to hear your surroundings while wearing your earbuds. 
■ To switch between ANC and Transparency mode, choose from one of the following: 
● Earbuds: With your earbuds idle, press your earbud's button for 2 seconds to switch between your selected ANC Mode and your selected Transparency Mode. 
● Poly Lens App: Go to Settings > ANC: Tap to view and select your ANC Mode or Transparency Mode.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Mihnea_

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @Mihnea_, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@Mihnea_ Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,
Meghana