JBL tune 230 nc doesn´t show up on bluetooth on my hp victus 15 laptop.

[nathaniel08]

Why won't my JBL Tune 230 NC earbuds show up in the Bluetooth settings on my HP Victus 15 laptop?

I have tried to update and install the latest bluetooth driver, still doesn`t show up when im trying to add new device on bluetooth. But my phone and pc detects them.

[Irfan_06]

Hi @nathaniel08,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting Bluetooth device to your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to fix the issue.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

B) Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

C) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

D) Click on the link to connect the Bluetooth headphones again.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[nathaniel08 · Accepted solution]

Thanks for the reply, I fixed this by trying to reset my earbuds and after that for some reason my laptop finally detects my earbuds.

[Irfan_06]

Hi @nathaniel08,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP support community and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support