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‎03-03-2024 12:48 AM

HP Recommended

When I pair the headset, microphone doesn't work but it prefers to use microphone of my phone which doesn't block the noise

 

8 REPLIES 8

‎03-05-2024 06:22 AM

HP Recommended

Hello, @Rabab4, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager 5200.

Could you please let me know to which device the Poly Voyager 5200 is connected to so that I can assist you better?


Regards,
Meghana
 

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‎03-05-2024 07:33 AM

HP Recommended

Realmi Narzo 50A

 

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‎03-05-2024 07:35 AM

HP Recommended

Realmi Narzo 50A

Android version 13

 

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‎03-05-2024 07:58 AM

HP Recommended

Thank you for the update. @Rabab4 

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please try it with a different mobile phone or a PC?
2. Could you please connect the headset to the PC and check for any firmware updates and update them if there are any?
3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 
4. Could you please confirm if there is any USB dongle provided with the headset?

Regards,
Meghana

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‎03-05-2024 08:19 AM

HP Recommended

It works Now but it doesn't cover the Noise in the background but from Pc is wonderful 

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‎03-05-2024 08:25 AM

HP Recommended

Yes, did you receive the USB dongle with the headset? 
Also, it has four-mic noise-canceling. Cutting-edge noise-canceling technology eliminates background noise, so your voice always sounds clear. A four-mic array and our adaptive digital signal processors (DSP) work together to cancel disruptive background noise like traffic or crowds.

Regards,
Meghana

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‎03-05-2024 10:49 AM

HP Recommended

Yes , I received dongle and I don't have a problem with the sound when I use PC but my problem with phone 

It doesn't cover noise when I use my phone

Android version 13

My phone Realmi Narzo 50A 

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‎03-05-2024 11:15 AM

HP Recommended

Thank you for the update. @Rabab4 
It is highly recommended that you use the headset with the USB dongle for all the features of the headset to work efficiently.
The headset does not have any inbuilt ANC; hence, I would recommend that you use the headset with a PC for better functionality.

Regards,
Meghana

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