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‎11-08-2023 12:45 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello My platronics 4200 headset left side has no sound. It used to.

1 REPLY 1

‎11-13-2023 12:00 PM

HP Recommended

Hello Joycet5313, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager 4200.
Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try it with a different mobile phone or a PC?
2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done please switch off and switch on the headset again to save the changes made. 
3. Could you please confirm if the headset is a UC or an office model?
4. Could you please set the headset as default in the sound settings of the PC?

Regards,
Meghana

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