My Voyger4310 stop connecting to my computer & my cell phone.

[KahunaDave]

Last week my Voyager 4310 stopped connecting. There was a odd static noise & now all it does is flash red & blue even when turned off. I am thinking I need a new one but this one is only 16mos old. 

[Meghana_10 · Accepted solution]

Hello, @KahunaDave, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 4310.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please try the headset with a different mobile phone or a PC?

2. Could you please connect the headset to the PC via the cable provided and check if the headset is visible on the Poly Lens application?
3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.
4. Could you please confirm if the provided USB dongle is connected to the PC?
5. Could you please go to the Poly Lens application and clear all the trusted devices in the settings menu, then re-pair the headset once again and check if the issue still persists?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

[KahunaDave]

Hello Meghana, I appreciate your time & suggestions regarding my issue. I tried the headset in a different PC & it worked fine. I then reinstalled the dongle & headset in my standard computer & now it works fine. I am unsure what caused the issue original but at least now I don't have to buy a new one. Given I am unsure of the current warranty on my 16mo one I was not looking forward to that expense. Thanks again & have a great day.

[Meghana_10]

Thank you so much @KahunaDave 

In case the issue recurs, I request that you contact our technical support team at https://support.hp.com/us-en/poly so that they can assist you further with a replacement if the headset is under warranty.

Regards,
Meghana