My headphone mic is not working

[Asmit07]

Headphone Poly voyager 4320 series mic not working .

[Meghana_10]

Hello @Asmit07, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager 4320 Series.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

If you are experiencing issues with the microphone on your Poly Voyager 4320 series headset, here are some steps you can follow to troubleshoot and resolve the problem:
 

Check the Connection:

• Ensure that your headset is properly connected to your device. You can test the connection by disconnecting and then reconnecting the headset via Bluetooth. If you're using the USB adapter, ensure it is firmly plugged into the USB port of your computer.

Microphone Mute:

• Verify that the microphone is not muted. You can do this by checking any physical mute switch on the headset, and also by ensuring that the mute option is not active on your connected device.

Settings Configuration:

• Make sure that your Poly Voyager 4320 is set as the default recording device on your computer.
• On Windows, go to "Control Panel" > "Sound" > "Recording" tab, and ensure the headset is selected. You can right-click it and set it as the default device.
• On Mac, go to "System Preferences" > "Sound" > "Input" tab, and ensure your headset is selected.

Adjust Microphone Levels:

• Adjust the microphone input levels in your device settings to make sure it's not set too low.

Update Firmware:

• Use the Poly Lens Desktop App to check for and install any available firmware updates for your headset. An outdated firmware could be the cause of the issue.

Test the Headset on Another Device:

• Connect your headset to another device to determine if the microphone issue persists. This can help identify if the problem is with the headset or the original device.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Asmit07

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Meghana 

[Meghana_10]

Hi @Asmit07, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Meghana 

[Meghana_10]

@Asmit07 Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,

Meghana