On zoom meeting call. audio is very low. seems i am speaking from from tunnel. No clarity in sound

[Jivak]

On Zoom meeting calls, the audio is very low. Seems I am speaking from the tunnel. No clarity in sound. 
This is the feedback, I am getting from my peers for the Zoom meeting call. Any workaround/update is there to fix this issue.
Don't feel it's worth 26k. 

[Prajwal_10]

Hello, 

Welcome to the Poly HP Support Community.

Please follow the troubleshooting steps:

• Verify that the USB adapter is connected directly to the PC. Test different USB ports and avoid hubs or splitters.
• Repair the USB adapter and the headset,
• Set the headset as a default audio device under PC sound settings.
• Ensure that only one softphone application is opened at a time.
• Set a headset as default microphone under Zoom settings

• Set the targeted softphone under the Poly Lens application.
• Try connecting the headset using native Bluetooth.
• Ensure your headset firmware is up-to-date.
• Go to Poly Lens > Settings > Restore Default
• Test the headset with different softphones and PCs.

If the issues still persist, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://www.hp.com/contacthp/

Regards,

Prajwal