POLY HP Voyager Legend 50 Not Recognized When In Charge Case

[Ozric396]

I can not get the POLY HP Voyager Legend 50 to be recognized when it is in the Charge Case like I can with my 5200.  It is only recognized when the cable is plugged in to the headset directly.  Why is in not recognized in the Poly Software when it is in the charge case like the 5200 Was ?

 

[M_Salman]

Hi @Ozric396, Welcome to Poly HP Support Community.  
 
I'm sorry to hear you're experiencing issues with your Voyager Legend 50. I understand how important it is to have your headset functioning reliably, and I appreciate your patience as we work through this together.
 

To help resolve the issue, please follow the steps below and test the headset after each one:
 

Verify and update the firmware using the Poly Lens application on your PC, if an update is available.

Reset both the headset and the charging case through the Poly Lens application.

Ensure that the charging pins on both the headset and the case are clean and properly aligned so they make firm contact.

These steps often help resolve common connection and charging issues. If the problem continues, please don’t hesitate to let us know—we’re here to support you.

If the issue still persists, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

 I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Ozric396]

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"Reset both the headset and the charging case through the Poly Lens application."
There is no provision in the PolyLens Software to Reset the case, just the head set.

Firmware on Both is up to date.  Charging pins are making good contact.  It does charge in the case, but does not recognize the device on Polylens in the case as my 5200 Does

Tried HP Support , All I get is this (See Picture).  It would seem HP is going out of its way to alienate customers.  Between this and No Caller ID I dont think I can keep this device.  The 5200, all be it older technology, is a Superior Product.  I will just have to stock up until and if HP decides it wants to make a better product with good support.  As expected, nothing good has come from HP's acquisition of POLY. Once I get through  - No response with chat, they are a dead stick.

[Ozric396]

Despite the problems I have already had, I tried to use this head set at work today.  When you tell it to answer a call, you literally have to yell at it or it will not answer.

At Max Volume, I had a hard time hearing voice prompts and callers, the volume is not as loud as the 5200.

The deal breaker was no Caller ID.  Whom ever decided this feature needed to be removed needs to be fired.

I wanted to like this head set, but it is still half baked and not ready for Prime Time.  HP obviously does not understand the history of this device or its users and did not do their homework. I have purchased another 5200.  Maybe over time HP can get this right.  Despite older connections and a bit less talk time, the 5200 Is a superior device than the Legend 50.